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LEGAL

Text alerts for business owners.

Woiz AI sends text alerts about your own business account to the mobile number you add and verify in your account. This page shows how you agree to them, what they say, and how to stop them. Every alert starts with “Woiz AI:”. We do not send marketing or promotional texts.

How you agree

  1. Sign in to your Woiz AI account and open Business Profile setup or your notification settings.
  2. Enter your mobile number and verify it with the one-time code we text to it.
  3. Choose which alerts you want. Leads, Callbacks and Appointments are optional and start ticked. System updates and billing is always on while text alerts are on: Urgent support issues, booking problems, and billing and plan notices. These choices are not the agreement: nothing is sent until you tick the consent box below them.
  4. Tick the consent box, which is never ticked for you. It reads: “I agree to receive lead, callback, appointment, urgent support, booking problem and billing alerts from Woiz AI on SMS at the number above. Message & data rates may apply.” Directly below it the form says “Message frequency varies. Reply STOP to opt out, HELP for help.” and links to these terms, our Privacy Policy and our Terms of Service.
  5. Save. We send no alerts until you finish these steps. Agreeing is not a condition of buying any plan.

Example: the text alert consent in Woiz AI notification settings

Mobile number: +1 202 555 0142 (verified)

Message frequency varies. Reply STOP to opt out, HELP for help. Text alert terms · Privacy Policy · Terms of Service

In your settings the box sits under the mobile number you verified. The number here is an example, and the box cannot be ticked on this page.

Example: choosing which alerts you get (preferences, not the agreement)

Which alerts to text me
Which appointment changes to text me about
In your settings these sit above the consent box. They choose which alerts you receive once you have agreed; they do not give consent, and the boxes cannot be changed on this page.

What you receive

  • New leads and callback requests your assistant took on a call
  • Appointments your assistant booked, moved or cancelled
  • Urgent support issues a caller raised
  • Booking problems: a booking, change or cancellation that failed or may not have gone through, so you can call the person back
  • Billing and plan notices: a failed payment, call minutes at 90% and 100%, a plan that is ending or was cancelled, a card that expires within 30 days, a free trial that is ending, and a failed automatic top-up

You can turn lead, callback and appointment alerts off in your notification settings at any time. System updates and billing is always on while text alerts are on: Urgent support issues, booking problems, and billing and plan notices. Reply STOP to stop all text alerts.

Message frequency varies with your call and booking activity. Message and data rates may apply.

Example messages

Your first alert also carries the help, stop and rates line. Later alerts leave it out to stay short. Names and numbers below are examples.

New lead
Woiz AI: New lead
Jordan Lee +12025550143
Reason: Quote for a kitchen sink repair
Called: Oct 20, 2:30 PM
View: https://us.woiz.ai/c/k3P9xQ
Captured by AI. AI can make mistakes.
Reply HELP for help, STOP to unsubscribe. Msg & data rates may apply.
Callback request
Woiz AI: Callback request
Sam Rivera +12025550187
Prefers: tomorrow after 3pm
Called: Oct 20, 3:05 PM
View: https://us.woiz.ai/c/W7mL2a
Captured by AI. AI can make mistakes.
Reply HELP for help, STOP to unsubscribe. Msg & data rates may apply.
Appointment booked
Woiz AI: Appointments
Booked: Alex Kim Teeth cleaning Thu, Oct 22, 10:30 AM EDT
View: https://us.woiz.ai/dashboard/appointments
Captured by AI. AI can make mistakes.
Reply HELP for help, STOP to unsubscribe. Msg & data rates may apply.
Urgent support issue
Woiz AI: Support issue (High) - Call
From: +12025550119 Taylor Morgan
Business: Bright Smile Dental
Issue: Billed twice for one visit
Summary: Caller asks for a refund of the second charge.
Captured by AI. AI can make mistakes.
Reply HELP for help, STOP to unsubscribe. Msg & data rates may apply.
Booking problem
Woiz AI: Booking problem
A caller's booking could not be confirmed.
Please call them back: +12025550166
Caller: Chris Patel
View: https://us.woiz.ai/dashboard/calls
Captured by AI. AI can make mistakes.
Reply HELP for help, STOP to unsubscribe. Msg & data rates may apply.
Billing notice
Woiz AI: Billing
Your payment didn't go through. Update your card to keep your assistant answering calls.
Manage: https://us.woiz.ai/dashboard/billing
Reply HELP for help, STOP to unsubscribe. Msg & data rates may apply.

Stop and help

  • Reply STOP to any alert to stop all text alerts.
  • To receive them again, reply START to the number the alerts came from, then turn text alerts back on in your notification settings. START alone does not turn them back on.
  • Reply HELP for help.
  • You can also turn alerts off in your notification settings, or email support@woiz.ai.

Your number

We do not sell or rent your mobile number. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except the providers that deliver our text messages. See our Privacy Policy (section 7A) and Terms of Service (section 5A).